Job openings for sales service executive in delhi ncr bangalore mumbai

Main tasks

- Validate quotation and invoice to internal and external customers.
- Coordinate for service contract quotation and purchase order process with order execution team.
- Coordinate sales and service business activities, and ensure proper entries of sales, service, and parts transactions.
- Generate data for monthly/weekly report upon request using CRM data for statistical analysis to support business.
- Provide timely support on pre-sales and service business activities and follow up discussions.
- Coordinate for KYC for customer master and vendor master.
- Coordinate with logistics and finance team follow-up on customer payment/delivery.
- Facilitate internal and external communication and alignment with sales, service and logistics team and relevant stake holders.
Order-to-Cash (O2C)
- Check open order and backlog reports daily to ensure timely processing of customer orders.
- Follow-up on customer orders (new/aging) to ensure timely fulfilment of goods, services, and information to customers. Ensure billings are done and mail/email to customers on a timely manner.
- AR follow up for sales & service with timely report outs.
- Monitor open purchase orders / inbound deliveries from factories.
- Responsible for coordination of last mile equipment/ order delivery & installation assignment to FSE/ ticketing from CIC/coordination with regional managers/ cluster leads for installations.
Customer Service
- Act as first touchpoint of customers for coordinating regional business activities.
- First touchpoint of any customer escalations to be coordinated internally.
- Address queries from sales and customers on stock and shipment of orders.
- Provide professional & high-quality phone call & email support to internal and external stakeholders on a timely basis.